Frequently Asked Questions

Find answers to general and technical inquiries about AI devices

How do I set up my new AI device from SmartAIDomain?

After unboxing, connect the device to your local network using the onboard setup wizard. Follow on-screen prompts via the SmartAIDomain mobile app to complete registration and calibration steps.

Which operating systems support SmartAIDomain integrations?

Our AI devices are compatible with Windows 10 or later, macOS 11 or later, iOS 14 or later, and Android 10 or later. Firmware updates ensure ongoing compatibility.

Can I integrate SmartAIDomain AI devices with existing automation platforms?

Yes. We provide RESTful APIs and SDKs that work with common home and enterprise automation systems, enabling seamless data transfer and control.

What data privacy measures are in place?

All data is encrypted in transit with TLS and at rest using AES-256. You maintain full control over device logs and telemetry through user account settings on SmartAIDomain.tech.

How often are firmware updates released?

Regular maintenance and security patches are delivered quarterly. Critical updates are rolled out automatically when devices are online to ensure optimal performance.

Is there a local support line in Singapore?

Our support desk at +6588352858 operates Monday to Friday, 9am–6pm SGT. Technical specialists are available for chat, email or phone assistance.

What warranty coverage is offered for hardware?

Each device includes a one-year component replacement plan. If hardware issues occur, we handle diagnosis and swap units as per our service policy.

Can I request a demonstration before purchasing?

Yes. Schedule an in-person or virtual demo via the Contact page at SmartAIDomain.tech. Our team will guide you through real-world use cases.